Customer Service Representative

At Kezber, we have been recognized for nearly 30 years for our innovative IT solutions and our people-focused culture. We are looking for a motivated and organized Corporate Customer Service Representative, ready to support our Account Managers and play a key role in client satisfaction and retention. The selected candidate will hold an important position, supporting our growth while ensuring an exceptional customer experience.

In this Corporate Customer Service Representative role, reporting to the Sales Department, you will be responsible for:

• Serve as the primary point of contact for assigned clients (200–300 accounts).
• Respond to client inquiries, ensure proactive follow-ups, and deliver a high-quality service experience.
• Manage and qualify incoming requests, directing them to the appropriate internal resources (sales, technical, administration).
• Provide administrative support to Account Managers (CRM updates, renewals, documentation).
• Prepare basic proposals and coordinate internal tasks.
• Ensure thorough follow-up on tasks, client files, and deadlines.
• Identify basic business opportunities and contribute to client satisfaction and retention.
• Participate in client meetings as needed.

We are looking for a candidate with the following skills and qualities:

Technical

Skills:

• Strong proficiency with Microsoft 365 tools.
• Experience with CRM systems (Dynamics or others, an asset).
• Comfortable with technology and highly interested in the IT field.
• Ability to learn new management systems quickly.

Personal

Skills:

• Excellent verbal and written communication skills.
• Ability to handle a high volume of requests with strong organization and attention to detail.
• Customer-focused mindset, professionalism, and positive attitude.
• Versatility, proactivity, and autonomy.
• Strong team spirit and ability to thrive in a dynamic environment.

Experience & qualifications :

• Diploma in administration, business, sales, or a related field (an asset).
• 3 to 5 years of experience in customer service, sales coordination/support, or a similar role.
• Valid driver’s licence for client visits.
• Fluency in French is required;
  English is an asset, as some of our clients operate exclusively in English.

At Kezber, we provide everything you need to grow and thrive:

• Career Development: Continuous training, paid certifications, and professional association membership support.
• Work Environment: Collaborative teamwork, 7-day virtual medical clinic, onsite gym, and social activities.
• Competitive Benefits: Base salary + bonus, hybrid work model, 5 weeks vacation, personal days, group insurance, clothing allowance, DPSP, recognition programs, and profit-sharing.

By joining Kezber, you will make a real impact by contributing to the excellence of our client relationships, while growing in a workplace where innovation, respect, and professional development are at the heart of everything we do.