Customer Service Agent

Position: Customer Service Agent )
About the Role  As a Customer Service Agent for our call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
Responsibilities   Answer client calls
Listen to clients' needs and offer personalized solutions.
Help clients use our banking applications
Advise and offer transaction or credit solutions
Refer clients with specialized needs to your colleagues
Collaborate and share knowledge with your colleagues
Work Schedule  The Montreal Client Contact Centre is open Monday to Sunday from 6:00 a.m. to midnight.
The Sherbrooke centre is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m.
Your work schedule is variable and will be provided three weeks in advance.
Team Environment  We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. You’ll work with colleagues in an environment that fosters learning and growth.
Learning and Development  You will begin with an eight to nine‑week on‑the‑job training. You’ll experience the call‑centre environment and get to know your colleagues. Training will focus on learning how to help clients over the phone and cover our products and technologies.
Many options are available for career growth, including promotion in the same role, development within the sector, and more.
Prerequisites   High school diploma
Customer service experience
Promote the values of partnership, empowerment and agility
Eagerness to develop your skills
Benefits   Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and family assistance program
Preferential banking services
Involvement in community initiatives
Telemedicine service
Virtual sleep clinic
Languages  English and French
Skills   Communication
Diversity & Inclusion
Emotional Intelligence
Multitasking
Stress Management
Teamwork
Accountability
Client-focused
Empathy
Initiative
Learning Agility
Resiliency
Results oriented
We welcome all candidates!

#J-18808-Ljbffr