Customer Agent Call Centre

Join our Sherbrooke call centre as a Customer Service Agent, where you'll support clients in managing their banking needs and utilizing our electronic services effectively. We emphasize excellent customer service and attuned listening.

This dynamic role involves answering client calls, assessing their banking needs, and providing personalized solutions. You’ll assist clients with our banking applications and offer transaction or credit guidance. Collaboration with your team is essential to efficiently refer clients with specific needs.

Key Responsibilities:

• Respond to client calls with clarity

• Understand client needs for personalized service

• Guide clients in using banking tools

• Offer insights on transactions and credit facilities

• Work with colleagues for comprehensive client service

Requirements:

• High school diploma needed

• Proven experience in customer service is required

• Value partnership and agility in work

• Keen interest in personal skill enhancement

• Additional language skills are a plus

Support client banking needs with dedication at our Sherbrooke centre.
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