Customer Service Technician

Position: Dynamic Customer Service Technician
Join us as a Customer Service Technician, where your expertise in customer interactions and teamwork will drive satisfaction. Bring your commitment to service excellence and process improvement.

In this position, you will take charge of your territory, serving as the primary customer contact. Responsibilities include addressing customer inquiries, managing calls, and inputting orders into our ERP system. Your input will also be valuable in collaborating with sales and enhancing internal processes.

Key Responsibilities:

• Act as the internal customer contact for your assigned territory

• Effectively handle and route customer calls

• Enter quotes and orders into the ERP system

• Provide high-quality responses to product inquiries

• Collaborate internally to fulfill customer requests

Requirements:

• Exceptional communication and customer service skills

• Relevant experience in the customer service field

• Team-oriented with a focus on collaboration

• Detail-oriented when inputting customer orders

• Willingness to engage in process enhancement initiatives

Use your communication prowess to shine as a Customer Service Technician.
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