Bilingual Customer Service in Assistance

Position: Bilingual Customer Service Role in Assistance
Elevate your customer service skills as a Bilingual Customer Service Representative at Global Excel in a vibrant workspace. Earn $22.56/hr, supporting patients and families in a multilingual environment.

Global Excel is seeking a motivated Bilingual Customer Service Representative to assist clients in understanding their insurance benefits. Your day will involve opening claims, pre-approving medical tests, and providing vital information about healthcare services. You'll thrive in a team-oriented setting that values personal growth and excellent service delivery.

Key Responsibilities:

• Act as a resource for patients and families regarding policy details

• Open initial claims and refer clients to healthcare providers

• Pre-approve necessary medical tests and coordinate services

• Record all interactions accurately in the claims system

• Ensure high standards of customer service during each interaction

Requirements:

• College diploma or equivalent experience

• Background in customer service or claims assistance

• Bilingual in English and French; additional languages are a plus

• Strong communication and computer skills

• Ability to work in a fast-paced environment

Bring your customer service expertise and bilingual skills to Global Excel while enjoying a supportive and flexible work environment.
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