Client-Focused Agency Support Agent

Elevate client experiences as an Agency Support Agent in Sherbrooke with iA. Utilize your customer service skills to support both clients and sales teams in a dynamic environment.

As an Agency Support Agent at iA, you'll ensure efficient operations by providing key administrative support to clients and the sales force. You will welcome clients, streamline communication, and assist with onboarding and offboarding processes. This role requires strong interpersonal skills and a proactive attitude to thrive in a constantly evolving workplace where collaboration is paramount.

Key Responsibilities:

• Welcome clients and sales representatives, ensuring professional service

• Facilitate communication between the sales force and support centre

• Provide administrative support during contracts and onboarding

• Assist Agency Director with scheduling and meeting preparations

• Manage office supplies and document business processes

Requirements:

• Experience in customer service or administrative roles

• Excellent communication and interpersonal abilities

• Strong motivation and positive teamwork spirit

• Proficiency in French; intermediate English preferred

• Ability to adapt to an evolving work environment

Support client stability and sales success at iA by leveraging your administrative expertise and exceptional service in Sherbrooke.
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