Agency Support Agent

Join iA as an Agency Support Agent in Sherbrooke and make a direct impact on client confidence and sales support. If you excel in customer service and enjoy a collaborative work environment, this role is perfect for you.

As an Agency Support Agent at iA, you will ensure the seamless operations of Career agencies through your professional support for clients, sales teams, and management. This role requires strong communication skills and the ability to navigate a dynamic work environment while providing essential administrative assistance to the sales force.

Key Responsibilities:

• Welcome clients and provide courteous service in person and over the phone

• Ensure effective collaboration between sales force and support services

• Administer support during advisor onboarding and offboarding

• Assist Agency Director with scheduling, meetings, and reports

• Manage office supplies and document business operations tasks

Requirements:

• Excellent customer service experience

• Strong communication and interpersonal skills

• Proactive attitude with team motivation

• Relevant experience in administration or office work

• Proficiency in French and intermediate English skills

Leverage your skills in customer service and administration to support client success at iA in Sherbrooke.
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