Customer Service Agent Call Centre

Position: Customer Service Agent Call Centre Role
Become a Customer Service Agent at National Bank and enhance client experiences! Develop strong relationships while assisting with their banking needs through our call center.

In this role, you will engage with clients to understand their needs and guide them through our banking applications efficiently. Your responsibilities include providing tailored transaction solutions and referring clients to specialists when necessary. You'll work closely with a supportive team, gaining valuable knowledge and skills in a learning-focused environment.

Key Responsibilities:

• Listen attentively to clients’ inquiries and offer solutions

• Guide clients on using electronic banking tools

• Advise on transactions and credit options

• Refer clients to specialists as needed

• Collaborate with colleagues to share best practices

Requirements:

• High school diploma mandatory

• Strong bilingual skills in French and English

• Excellent verbal and written communication

• Embrace values of agility and partnership

• Passion for helping clients thrive

Leverage your bilingual talent and customer focus at National Bank's call center!
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