Customer Support Leader

Position: Customer Support Leader at beRobox
Shape the future of customer relations as the Head of Customer Support at be Robox in Sherbrooke, QC. Oversee vital interactions and support growth while managing a dynamic team.

In this key management role, you'll be the primary contact for customer support h a focus on leadership, coordination, and customer satisfaction, you'll support a growing department. Your day-to-day responsibilities include managing a small team, planning service calls, and overseeing the ticketing system.

Key Responsibilities:

• Lead customer support as the main contact point

• Manage and develop a small support team

• Oversee planning for service calls and installations

• Coordinate subcontractors operationally and financially

• Ensure effective use of the ticketing system and phone line

Requirements:

• 3 to 5 years management experience in customer support

• Strong organizational and planning skills

• Excellent interpersonal communication abilities

• Experience with dispatching logistics

• Fluent in English and professional-level French

Bring your leadership skills to be Robox and enhance customer interactions while growing the support department.
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