Customer service agent

As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your compensation
The salary starts at $23. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.

Your role

Listen to clients’ needs and offer personalized solutions.

Help clients use our banking applications

Advise and offer transaction or credit solutions

Refer clients with specialized needs to your colleagues

Collaborate and share knowledge with your colleagues

The Client Contact Centre is open Monday to Friday from 7:00 a.m. to 10:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team
We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.

Learning and development
You will begin with a seven‑week on‑the‑job training. You’ll be able to experience the call centre environment and get to know your colleagues.

Your on‑the‑job training will focus on learning how to help clients over the phone. You’ll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

Prerequisites

High school diploma

Customer service experience

Strong ability to communicate and write in French and English. Bilingualism (English/French) is essential because you will regularly work with clients across Canada.

Promote the values of partnership, empowerment and agility

Eagerness to develop your skills

Languages
French, English

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Your benefits

Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people‑first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

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