Customer Experience Leader QC

Elevate customer service performance as a Customer Experience Lead at Scotiabank in Sherbrooke, QC. Engage with customers while leading a team of associates to achieve service excellence.

In this role, you will oversee the customer experience strategy and lead a dedicated team at Scotiabank. A commitment to building customer relationships and resolving issues efficiently is essential as you implement innovative solutions for branch success. Together with your team, you will enhance the banking experience for all customers.

Key Responsibilities:

• Directly manage Customer Experience Associates’ performance

• Foster customer loyalty through strong service delivery

• Serve as Officer in Charge for urgent situations

• Identify and act on opportunities to improve customer engagement

• Support the implementation of new operational policies

Requirements:

• Excellent leadership skills and team management experience

• Flexible scheduling availability

• Relevant experience in the banking sector

• Strong technical skills, comfortable with digital services

• Bilingual proficiency in English and French is necessary

Lead and inspire your team to provide unparalleled customer service at Scotiabank!