Customer-Focused BDC Service Agent

Position: Customer-Focused BDC Service Agent Role
Location: Magog

Become a pivotal part of a well-established car dealership in Magog as a BDC Service Agent.

This role offers a full-time position with a strong emphasis on client communication and service scheduling.

In this position, you will manage client interactions efficiently, schedule appointments, and follow up on service needs, including recalls and loyalty promotions. Your contributions will enhance customer retention and improve overall service quality. A friendly, engaging demeanor and strong communication skills are crucial for engaging with clients effectively.

Key Responsibilities:

• Receive and confirm service appointments via phone and online

• Follow up on customer loyalty campaigns and recalls

• Respond to inquiries across social media platforms

• Document customer interactions and update the CRM

• Execute satisfaction surveys post-service

Requirements:

• Experience in customer service is essential

• Secretarial training or similar background is a plus

• Prior call center experience is an asset

• Excellent communication skills are required

• Digital tool proficiency is beneficial

Enhance your career in a nurturing environment that values collaboration and service excellence.