Bilingual Customer Service Representative

Join Global Excel as a Bilingual Customer Service Representative, where you will support clients during travel-related emergencies. You'll communicate in English and French while providing vital information and assistance.

This role requires excellent customer interaction skills and experience in telecommunications or claims assistance. You will help customers with policy benefits, initiate claims, and ensure top-notch service delivery. Providing information on medical tests and coordinating follow-ups are integral parts of your duties.

Key Responsibilities:

• Act as a resource for patients and medical facilities

• Open initial claims and refer to healthcare providers

• Pre-approve medical tests and provide relevant information

• Record interactions in the claims system efficiently

• Ensure a superior level of customer service at all times

Requirements:

• College diploma or equivalent experience

• Customer service and claims assistance background

• Bilingual in English and French, third language is a plus

• Proficient in Microsoft Office and communication skills

• Ability to thrive in a fast-paced team environment

Deliver exceptional service as you assist clients with their diverse needs.