Bilingual Travel Insurance Representative

Support travelers through bilingual customer service in a hybrid travel insurance role, using English and French communication skills. Permanent employment follows on-site training.

This customer service representative role supports insured members, families, and medical facilities with coverage information. You will answer calls, open claims, coordinate healthcare services, and document interactions. The position requires professionalism, computer skills, and comfort assisting clients in both official languages.

• Answer incoming client calls with empathetic professional support
• Explain travel insurance coverage, exclusions, and maximum limits
• Open claim files and direct clients to providers
• Authorize certain medical tests and coordinate required services
• Document interactions and follow up throughout claims processes

• College diploma or equivalent qualification
• Customer service, telecommunications, or claims assistance experience
• Bilingual English and French communication skills
• Strong Microsoft Office and internet skills
• Excellent communication skills and professionalism

Apply bilingual communication, claims support, and insurance knowledge while helping travelers receive clear, professional assistance.