Credit Representative ( Parental leave replacement

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About Us:

Welcome to Lactalis Canada!

We're proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time.

As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

Position:
Credit Representative
Contract Duration:
November 2026 – November 2027

The Credit Representative is responsible for managing the release of customer orders and collection of payment for an assigned portfolio of accounts. The Credit Representative works closely with the internal stakeholders to maintain the assigned portfolio in “current” status by ensuring that customer inquiries and deductions are actioned and resolved in a timely manner.

• 1. Approve and release customer orders, ensuring customers are within terms and credit limit, and contact customers to reach satisfactory resolution on delayed payments prior to releasing orders. Consistent follow-up with internal partners for action and approvals is necessary to drive results.
• 2. Manage assigned accounts receivable portfolio of customers, securing payments on accounts including past due invoices. Perform follow up activities internally and directly with customer to resolve all outstanding invoices in accordance with established timelines. Educate customers on various payment and billing options available to expedite payments.
• 3. Manage high volume of deductions through Dispute Management System, by obtaining and entering the necessary back-ups and supporting documents. Partner with Supply Chain, Customer Service, Pricing, and Sales teams to investigate and validate customer deductions. Resolve all deductions from customer remittances including claims, debits, short payments and invalid deductions.
• 4. Participate in monthly portfolio risk reviews with Supervisor.
• 5. Provide guidance related to payment allocation including follow-up of unresolved debit notes and invoicing disputes.
• 6. Assist management with settlement negotiation by providing account analysis and history data.
• 7. Identify and recommend opportunities for process improvements and end-to-end efficiencies to management to prevent losses to Lactalis.
• 8. Build strong partnerships with internal and external clients and provide a consistent level of customer service.

• • College diploma in Accounting/Finance is an asset.
• • Certified Credit Professional Designation or working towards obtaining the designation is an asset.
• • At least 2 years of collections and deductions resolution experience is required.
• • Experience using a web-based AR application, preferably SAP.
• • Excellent verbal and written communication skills
• • Strong reconciliation, negotiation and analytical skills
• • Strong interpersonal and organizational skills
• • Effectively collaborate with cross-functional teams
• • Proficient with standard office computer technology including strong proficiency with Lotus Notes, Microsoft Office products such as Excel and Word
• • Ability to work in a team environment with minimal supervision
• • Accounting skills; able to reconcile the AR sub-ledger to the general ledger.
• • Ability to handle multiple priorities and to work with tight deadlines
• • High attention to detail and high accuracy

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