Bilingual Disability Case Manager

Join to apply for the Bilingual Disability Case Manager role at Sun Life Québec
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Start date: March 23, 2026

Location: Montreal (hybrid)

Job Description:

Make a Meaningful Impact on Health and Recovery.

Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.

We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data‑driven decision-making, and human connection.

• Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
• Lead recovery planning by identifying medical and non‑medical factors, functional capabilities, and return‑to‑work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return‑to‑work outcomes.
• Build strong, trust‑based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return‑to‑work journey.

• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)
• Bachelor’s degree in Healthcare, Kinesiology or Business
• Demonstrated strength in these key skills:
  Emotional Intelligence, Crisis Intervention, Case Management, Rehabilitation Techniques, Analytical Skills, Critical Thinking

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
• 3-5 years of professional experience, ideally in healthcare or case management
• Strong analytical and decision‑making skills
• Resilience and adaptability in fast‑paced, emotionally complex situations
• Comfort with digital tools and multiple platforms
• A collaborative, team‑first mindset

• A comprehensive training program and continuous learning opportunities
• A supportive, inclusive, and purpose‑driven culture
• Competitive compensation, benefits, and wellness programs
• Opportunities for career growth and internal mobility
• A chance to make a real difference in people’s lives

Diversity and inclusion are at the core of our values at Sun Life. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you. Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category: Claims - Life & Disability

Posting End Date: 08/01/2026