Digital Project Manager

Live the LB difference!

The Digital Project Manager is responsible for maintaining active communication with various departments and the programming team. They plan and coordinate the progress of projects, ensure prelaunch quality control, and support the Client Services team in defining client needs and priority management.

• Excellent sense of organization and ability to manage priorities
• Able to work with very tight deadlines, driven by results
• Able to logically structure and summarize information
• Remarkable knowledge of the digital world, search engine optimization (SEO), user experience (UX), marketing, and social networks
• Excellent eye for digital quality control in a variety of formats
• Able to clearly define questions and clarify thoughts
• Keen attention to detail and outstanding organizational skills
• Eager to explore and master new digital tools, driven by curiosity and resilience in fast-changing contexts

• Extensive experience in digital project management and quality control (a minimum of 5 years of agency experience)
• Bachelor’s degree in administration, project management, or another relevant field
• Basic knowledge of HTML, web-related technologies, and lingo (an asset)
• Intermediate to advanced English: provide frequent written and verbal follow-ups to English-speaking clients and suppliers; hold conversations on a regular basis

• Contribute to project management with stakeholders who may have a lesser understanding of digital projects, and serve as a guide in this area
• Analyze needs, carry out evaluations, and draft service offers; plan (budget, timelines, resources)
• Establish an overall project plan and develop more detailed plans according to client needs
• Create and follow production deadlines and assign tasks to the creation and production teams
• Engage in assigned tasks and manage the workload using project management software
• Communicate with clients and handle follow-ups, manage change requests, approvals, checks, and quality control
• Assess and manage the risks, repercussions, assumptions, and limitations of proposed solutions
• Ensure the quality of deliverables under their responsibility, keep content updated, add or obtain content from partners
• Ensure compliance with deadlines and budgets
• Participate in strategic project planning
• Manage the closure of projects and budgets

• Develop the structure and content for different test scenarios
• Write test cases and scripts
• Oversee the quality control of digital projects with respect to design, as well as operational and content aspects
• Establish and maintain relationships with internal and external development teams and define the terms and conditions for external technical/operational tests (clients)
• Identify potential issues during the planning of a digital project that could impact accessibility, the final user experience, potential glitches, or obstacles during the development process, etc.
• Oversee the validation test process from the first version developed (alpha/beta), including coordination with re-reading, content, strategy, and creation
• Maintain brand standards (technical aspects, accessibility, user-friendliness, content) and ensure the internal cohesiveness of the project and of all projects under a specific brand
• Handle troubleshooting and investigate errors, potential problems, and glitches that could arise during a project’s digital quality control step
• Clearly communicate questions and corrections to the appropriate stakeholder who may not have any experience in digital projects
• Possess knowledge of the following:
• Compatibility between browsers and platforms
• Responsive design
• Posting and social media characteristics, best practices, and guidelines
• Design mock-ups and site architecture
• Accessibility standards (AODA/ADA/WCAG)

• Group insurance coverage (50% of premiums are employer-paid) with free access to telemedicine
• Flexible 37.5-hour work week in a hybrid formula
• Attractive vacation time, welcome days, work-life balance days, and more
• Summer schedule to enjoy Friday afternoons off (4 months)
• Possibility of working abroad for a period of 1 month
• Training program and personalized professional happiness meetings
• Year-round wow activities (yoga sessions, beer tasting, bowling, summer/Christmas parties, etc.)
• A dynamic team of 100+ employees across Canada with offices in Sherbrooke and Montréal
• A socially responsible company involved in its community and a respectful workplace that promotes inclusion, diversity, and individual well-being