Bilingual Technical Analyst

Join OnX Canada as a Bilingual Technical Analyst in Sherbrooke on a 1-year contract. Deliver onsite support and maintain IT infrastructure for employees with diverse technical needs.

This fully onsite role requires a blend of technical expertise and strong bilingual communication skills. You will provide first and second-level Help Desk support at our Montreal location while collaborating with the Endpoint Services team. Your responsibilities include troubleshooting, maintaining inventory, and assisting customers with their endpoint devices.

Key Responsibilities:

• Provide technical support to onsite and remote staff

• Troubleshoot desktop, laptop, and mobile device issues

• Build and deploy endpoint devices following procedures

• Assist customers with setup and configuration of devices

• Install software and upgrades on personal computers

Requirements:

• Fully bilingual in French and English

• Experience with Microsoft Office 365 and JAMF

• College Certificate in Information Technology or similar

• Strong skills in Windows OS and network management

• Ability to work extended hours for support

Utilize your bilingual skills and technical expertise to help OnX Canada excel in IT services.
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