On-Site Desktop Support Engineer

Position: On-Site Desktop Support Engineer Axiom Technologies
Enhance your technical support skills with Axiom Technologies as a Desktop Support Engineer in Sherbrooke, Quebec. This part-time contractor role involves hands-on assistance to end-users across desktop environments.

Axiom Technologies seeks a Desktop Support Engineer to provide vital first- and second-level support. With at least three years of IT infrastructure experience, you’ll handle hardware, software, and operating system troubleshooting. Your responsibilities also include managing service requests, maintaining customer satisfaction, and ensuring compliance with corporate policies.

Key Responsibilities:

• Provide field support and troubleshoot diverse desktop issues

• Monitor service queues to resolve technical requests

• Escalate complex issues to maintain user satisfaction

• Update Service Now and other repositories timely

• Coordinate technical solutions with client areas

Requirements:

• A+ certification and Cisco or Microsoft certification

• Additional vendor certifications are advantageous

• Strong customer service and communication skills

• Proficiency in Windows 10/11 and Office Suite/O365

• Flexible with work schedules and tasks

Deliver exceptional technical support to enhance end-user satisfaction at Axiom Technologies.
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