Technical Support Advisor

Join Sherweb as a Technical Support Advisor in Sherbrooke, where you simplify IT solutions for clients using cloud technology. Deliver outstanding customer service, resolve technical issues, and enhance client satisfaction every day.

As a Technical Support Advisor, your role involves providing top-notch technical assistance via phone, email, or chat. You will analyze challenges related to our services, guide clients through configurations, and ensure high levels of customer service throughout each interaction. Documenting issues comprehensively and collaborating with your technical team is a vital part of your daily tasks.

Key Responsibilities:

• Assist customers by resolving technical issues promptly

• Guide clients through service configurations and solutions

• Document all customer interactions in ticketing systems

• Maintain a high standard in customer service excellence

• Collaborate with colleagues to share technical knowledge

Requirements:

• High school diploma, with IT interest

• Bilingual:
French and English essential

• Basic Windows application knowledge

• Customer service experience preferred

• Ability to quickly learn and explain technical concepts

Utilize your IT skills and customer service expertise to thrive in a fulfilling role at Sherweb.
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