Customer Success TAM

Position: Customer Success with iboss TAM
Drive customer success in cloud security as a Technical Account Manager with iboss. Leverage your technical skills to enhance client engagement and satisfaction.

In your role as a Technical Account Manager, you will navigate complex technical landscapes while supporting K12, government, and enterprise customers. The position calls for a depth of knowledge in networks, cybersecurity, and direct customer advocacy to foster lasting relationships. Your ability to anticipate client needs and provide comprehensive support will significantly impact their experience with iboss products.

Key Responsibilities:

• Ensure customers achieve their desired outcomes proactively

• Manage a diverse portfolio of client accounts

• Be the go-to expert for technical questions and solutions

• Advocate for customers’ needs to internal teams

• Conduct training and facilitate customer adoption of products

Requirements:

• 4-year degree is required

• 3+ years in a relevant technical role

• Experience with network design and security measures

• Strong communication skills, both written and verbal

• Familiarity with enterprise deployment systems

Champion customer success and enhance the iboss experience as a dedicated Technical Account Manager.