AI Technical Program Manager REQ_

Employee

Regular

Job Description

3

Pillar Global builds breakthrough software products that power digital businesses. We partner with the world's leading organizations to design, build, and scale software solutions — combining human expertise with AI-driven delivery to achieve outcomes that matter.

As a Technical Program Manager, you will be the operational backbone of our most strategic client engagements. Reporting to a Product Delivery Director you will translate executive-level vision into structured, accountable program execution — owning the full delivery lifecycle from pre-SOW solutioning through to successful client outcomes.

This is not a coordination role. You will be a technical leader, a trusted delivery lead, and a practitioner who understands how modern AI-driven delivery teams operate and where human judgment is irreplaceable.

Lead engagements where AI agents are embedded across the SDLC — from requirements gathering and code generation to testing, documentation, and release management.

Understand where AI drives genuine efficiency gains and where human-in-the-loop oversight is required to maintain quality, compliance, and client trust.

Contribute to the ongoing evolution of 3

Pillar's AI-driven delivery practices, bringing lessons learned from the field back into our operating model.

Note:

3

Pillar operates proprietary delivery frameworks — including our Helix AI human-agent delivery model and our Lightwave Client Engagement SDLC. Candidates will not be expected to know these on day one, but should bring the foundational disciplines and AI-driven delivery experience that enable rapid adoption.

Partner with the Solutioning team to define engagement scope, approach, and solution architecture prior to contract execution.

Contribute to SOW development — translating client requirements into structured delivery commitments with clear assumptions, risks, and effort estimates.

Bring a point of view on how AI-driven delivery can accelerate outcomes and where it introduces risk that must be managed.

Client Engagement & Stakeholder Management

Serve as the primary day-to-day delivery lead for technical and mid-management stakeholders, building trust through consistent delivery and clear communication.

Facilitate executive-level program governance in support of the Product Delivery Director, ensuring alignment on objectives, risks, and progress.

Proactively surface issues, manage escalations, and maintain client confidence through transparency — especially on fixed-outcome engagements where contractual accountability is high.

Delivery Excellence & Program Execution

Serve as the first line of accountability for delivery success — owning outcome, schedule, quality, and engagement margin, and escalating early when any of the four is at risk.

Own end-to-end program execution across 2–3 concurrent client accounts with typical annual contract values in the $1–2M range, or a single large strategic engagement, depending on scope.

Own the quality bar for everything the engagement ships — accountable for defining what "done" means, enforcing it, and standing behind the result with the client.

Anticipate delivery bottlenecks, manage cross-functional dependencies, and drive issue resolution without waiting to be asked.

Build and maintain delivery mechanisms — cadences, dashboards, escalation paths, and reporting structures — that provide clarity to all stakeholders.

Establish and maintain the human oversight model for AI-generated work: review depth, test coverage expectations, security and compliance checks, and clear sign-off ownership at each stage of the SDLC.

Maintain the contractual thread from SOW through execution, ensuring commitments, assumptions, and…