Expert Procurement Specialist

Position: Expert Procurement Specialist at Manulife
Join Manulife as a Senior Procurement Specialist and enhance customer-focused procurement experiences. This hybrid position allows you to tackle complex issues while collaborating with various stakeholders.

You will serve as a critical point of contact for procurement systems, diagnosing issues and implementing effective solutions.

Your role will involve cross-functional teamwork, focusing on user satisfaction, service stability, and operational effectiveness. Analyze data trends to enhance services while ensuring compliance with SLAs.

Key Responsibilities:

• Act as primary contact for procurement system inquiries

• Resolve complex issues related to system workflows

• Conduct thorough diagnostics and recommend solutions

• Collaborate with IT to address escalations and enhancements

• Document processes and support change initiatives

Requirements:

• 2–3 years in technical support environments

• Experience in customer-facing roles

• Proficient in problem-solving and analysis

• Bachelor’s degree in a relevant field

• Ability to manage multiple priorities

Bring your expertise in procurement systems to make impactful contributions at Manulife.