Virtual Chief Information Officer; vCIO

Location:

Remote - Canada-wide

Opportunity at Microserve

Microserve is looking for a Virtual Chief Information Officer to provide strategic technology guidance to our core managed services clients. This role leads conversations about how technology roadmaps, investments, and priorities can support each client’s business goals, improve employee productivity, reduce technology friction, and manage risk. This role can be performed remotely from anywhere in Canada.

Bringing broad technology expertise and an understanding of each client’s operating environment and business priorities, this role translates client priorities into practical technology strategies, roadmaps, budgets, and recommendations. Working with client leaders and Microserve teams, the role helps clients make informed technology decisions and prioritize initiatives based on value, risk, readiness, and available budget.

• Build a strong understanding of each assigned client’s business strategy, operating model, technology dependence, and growth priorities.
• Develop and maintain a multi-year technology roadmap aligned with business objectives, operational requirements, financial capacity.
• Translate business needs into clear technology priorities, recommendations, and decision points.
• Facilitate strategic technology discussions with client executives and business leaders.

• Develop and maintain annual and multi-year technology budgets covering lifecycle investments, strategic initiatives, security improvements, and anticipated projects.
• Prepare business cases and decision requests that clearly communicate cost, business value, risk, dependencies, and expected outcomes.
• Help clients prioritize investments based on business impact, urgency, risk reduction, and available budget.
• Monitor roadmap and budget progress and recommend adjustments as client needs change.

• Provide strategic guidance on technology governance, cybersecurity risk, resilience, privacy, and compliance requirements.
• Identify material technology risks and ensure that appropriate recommendations are documented, prioritized, and communicated to client leadership.
• Advise clients on the development and maintenance of appropriate IT policies, standards, controls, disaster recovery strategies, and continuity requirements.
• Support alignment with relevant cybersecurity frameworks such as CIS Controls, ISO 27001, and NIST, based on each client’s needs and obligations.

• Lead regular strategic technology reviews with client executives and key stakeholders.
• Present roadmap progress, investment recommendations, key risks, emerging priorities, and decisions requiring executive sponsorship.
• Communicate complex technology topics in clear business language appropriate to the audience.
• Build trusted relationships with client leaders and act as a senior point of contact for strategic technology matters.

• Provide business and strategic context during solution development, project scoping, and prioritization.
• Confirm that proposed initiatives align with approved roadmaps, business requirements, budgets, security expectations, and intended outcomes.
• Collaborate with project managers, architects, security specialists, and service delivery teams during planning and execution.
• Participate in project outcome reviews and incorporate lessons learned into future roadmap planning.

• Identify opportunities to improve employee productivity, service resilience, cybersecurity, technology adoption, and operational efficiency.
• Monitor relevant…