Manager, Parts Distribution Centre

Reporting to the Director, Global Parts Operations, the Manager, Parts Distribution Centre leads the safe, reliable, and cost-effective operation of the Parts Distribution Centre. The role oversees people, processes, systems, inventory, transportation, and facilities to deliver accurate, damage-free parts within service commitments; ensure seasonal readiness; support dealer responsiveness and equipment uptime; and improve safety, service, quality, delivery, productivity, and cost.

Responsibilities

Safety Leadership

• Provide visible safety leadership and maintain a safe, secure, compliant workplace for employees, contractors, and visitors.
• Partner with EHS on risk assessments, incident investigations, corrective actions, required training, and compliance with Company and local requirements.
• Promote hazard identification, employee participation, and continuous safety improvement.

Customer Service, Execution & Lean Operations

• Lead receiving, put-away, replenishment, picking, consolidation, packaging, and shipping to deliver accurate, damage-free orders on time.
• Prioritize urgent and critical orders to support dealer responsiveness and equipment uptime, especially during peak seasons.
• Apply standard work, Lean, 5S, root-cause analysis, and continuous improvement to reduce waste, improve flow, and sustain results.
• Ensure inventory accuracy through transaction control, cycle counts, discrepancy investigation, and corrective action.
• Optimize storage, slotting, handling, packaging, and inventory processes for space, quality, productivity, and cost.

Capacity & Performance Management

• Plan seasonal staffing, shifts, overtime, temporary labour, cross-training, equipment, and space.
• Lead daily operating reviews, allocate labour, elevate constraints, and close corrective actions.
• Improve measures for safety, service, delivery, quality, productivity, flow, facility use, and cost.
• Manage operating and capital budgets aligned with service, productivity, safety, and growth needs.

Leadership & Team Building

• Lead supervisors, team leads, and employees through clear expectations, accountability, coaching, and feedback.
• Own workforce planning, recruitment support, onboarding, attendance, training, performance, development, and succession.
• Build a flexible, cross-trained workforce and a respectful, collaborative, problem-solving culture.

Technology, Systems & Continuity

• Ensure disciplined use of WMS, TMS, ERP, scanning, reporting, and master data.
• Sponsor system, automation, and reporting improvements that strengthen visibility, quality, productivity, and scale.
• Maintain and test recovery plans for outages, severe weather, carrier disruption, labour shortages, inventory issues, and other service interruptions.
• Other duties as assigned by the Director, Global Parts Operations.

Qualifications

Education

• Bachelor's degree in supply chain management, Business Administration, Operations Management, or a related field; equivalent education and relevant experience will be considered.
• Lean or Six Sigma certification preferred; equivalent continuous-improvement experience considered.
• CLTD, CSCP, CCLP, CWLP, or a similar designation is an asset.

Skills & Experience

• Seven to ten years of progressive distribution, warehousing, supply chain, or parts operations experience, including at least three years leading supervisors or managers in a high-volume or multi-shift environment.
• Agricultural, heavy-equipment, automotive, industrial-parts, or other service-critical distribution experience preferred.
• Demonstrated success in safety, Lean operations, inventory control, seasonal capacity and labour planning, service improvement, budgets, and change implementation.
• Experience with WMS, scanning and inventory-control technology, and ERP systems such as JDE.
• Knowledge of carrier management, freight-cost control, claims, expedited shipments, and vendor performance.
• Strong analytical and financial acumen; able to turn operational data into priorities, decisions, corrective action, and sustained results.
• Excellent communication, leadership, coaching, change-management, and cross-functional relationship skills.
• Able to lead in a fast-paced environment, balance priorities, and make sound decisions with incomplete information.
• Proficient with Microsoft Office, particularly Excel, Outlook, and PowerPoint.
• Valid passport; able to travel and support alternate shifts and peak-season operations as required.