Desjardins Member Services Manager

Location: Magog

Drive strategic priorities as the Member Services Manager at Desjardins, enhancing sales support and client satisfaction. This role demands strong leadership and operational excellence.

As a pivotal member of the management team, you will oversee business strategies while ensuring your department meets member needs effectively. Your responsibilities will include coaching team members, implementing performance-driven plans, and promoting the Desjardins brand within the community. Focused on building long-term relationships, you'll develop talent and streamline service delivery.

Key Responsibilities:

• Support business strategy planning with management

• Ensure high-quality service and business relationships

• Implement plans that achieve targeted outcomes

• Lead team skill development and engagement initiatives

• Foster community ties while upholding cooperative values

Requirements:

• Bachelor's degree or equivalent experience

• Minimum of four years in a related management role

• Required knowledge of French

• Proven skills in talent management and decision-making

• Strong focus on customer satisfaction and engagement

Become a key player in managing relations and achieving sales support excellence at Desjardins.