Senior Customer Success Manager

Marketing today runs on creative, and the teams doing it best understand that creative is both an art and a science. Rather than shipping ads and hoping they land, they build systems to understand what's driving performance, then turn those insights into repeat successes.

Motion is built to help teams do exactly that. Our platform helps marketing teams understand which of their online ads are performing best and why, so they can ship more winners across Meta, Linked In, Tik Tok, and You Tube.

We found product-market fit as an analytics platform, then dove headfirst into AI over the past couple of years, and that bet is paying off: our valuation has nearly tripled in two years, and we now help some of the world's top ecommerce and DTC brands and agencies, like Vuori, AG1, and Hex Clad, turn insights into results.

▶️ Learn more about the Motion product AND meet our new AI agent, Runneth 👋

We're an ambitious team with big goals, and we're looking for talented people to help us shape the future of AI-powered marketing! Our founders have built successful companies before, including alongside several of the people now at Motion. A number of teammates chose to build again here — a reflection of the trust, culture, and conviction behind what we’re building.

Most CS jobs are about driving adoption of a tool. This one is different. Our customers are top DTC brands and agencies like Vuori, AG1, and Hex Clad, and they come to us because their creative process is broken: insights trapped in spreadsheets, testing decisions made on gut feel, no shared language between media buyers and creative teams. Your job is to rebuild that process with them, using Motion and Runneth as the vehicle.

The CSMs who thrive here don't train people on features. They change how a company runs its creative strategy, and they earn a seat as a trusted advisor doing it.

Motion found product-market fit as a creative analytics platform, then went all-in on AI. The bet is paying off. Our valuation has nearly tripled in two years, and Runneth, our AI agent, is now at the center of how customers work. That means you'd be among the first CSMs anywhere deploying an AI agent into customer workflows, helping define what AI-era customer success even looks like.

This isn't aspirational copy. Here's what our CS team does with AI today:

• Runneth as a strategic weapon, not a support tool. Running live creative audits during customer calls. Sharing "what's working / what's not" snapshots in follow-ups. Using competitor reverse-engineering during onboarding.
• Your customer conversations literally train the product. When we interview customers about their business, their goals, and how their team works, we feed that context into Runneth. Every call you run makes the product smarter about that customer, so each conversation they have with it lands more personally and hits harder than the last. Your relationship-building compounds into the product itself.
• Personalized deliverables in real time. Attach a customer's Creative Benchmarks report to Motion's AI, prompt it against their specific testing volume and format strategy, and benchmarking suddenly feels built for them. Because it is.

There are no limits on what you can try here. Every team shares their AI wins, and the best ideas spread fast.

You'll own 50+ accounts, and you'll go deep with them. Onboarding here is not a webinar and a check-in. It's real work…