Information Specialist; Part-Time

Position: Information Specialist (Part-Time)

Information Specialist

The Hub on Smith seeks a friendly and organized Information Specialist to greet patrons, provide top‑notch customer service, assist with program registration, and support daily operations.

Join us in our mission to celebrate and serve older adults for the betterment of our community. Apply today to become part of The Hub on Smith team and help make a difference!

Patron Service, Professional Conduct & Development

• Provides a consistently welcoming, professional, and helpful first impression for all visitors and callers.
• Communicates respectfully and professionally with patrons, coworkers, and supervisors at all times.
• Accurately directs patrons to appropriate programs, staff, or locations within the building.
• Maintains an organized, efficient, and well‑functioning reception area.
• Ensures the lobby and public spaces are clean, presentable, and inviting throughout the day.
• Assists patrons with activity and program registration in a timely and accurate manner.
• Works collaboratively as part of a team to support daily operations and patron needs.
• Completes employee orientation and participates in required ongoing training and professional development.

Information, Referral & Program Awareness

• Demonstrates strong knowledge of The Hub on Smith’s programs and services and shares information clearly and accurately.
• Provides appropriate referrals to patrons based on identified needs.
• Collaborates with Fun & Wellness staff to keep bulletin boards content up to date.
• Accurately tracks patron pickup of the quarterly Hub newsletter using established systems.

Administrative Accuracy & Support

• Completes clerical and administrative tasks accurately, efficiently, and on time.
• Enters data into computer systems with attention to detail and minimal errors.
• Collects and submits weekly menu information and other required updates to media outlets by established deadlines.
• Accurately processes financial transactions using the point‑of‑sale system (Square).
• Maintains accurate records and handles patron and financial information responsibly.

Safety, Security & Confidentiality

• Opens and secures the building daily in accordance with established procedures.
• Identifies and immediately reports health or safety concerns involving individuals or programs to a supervisor.
• Strictly adheres to confidentiality policies and procedures at all times.
• Undertakes additional tasks and responsibilities as needed to support the organization’s goals and operations.

Physical Demands

• Frequently sits, stands, and walks throughout the workday.
• Frequently communicates verbally and in writing with patrons and staff.
• Regularly uses hands and fingers to operate office equipment such as computers, phones, and point‑of‑sale systems.
• Occasionally bends, reaches, stoops, or twists while performing job duties.
• Occasionally lifts, carries, pushes, or pulls items weighing up to 25 pounds.
• Requires visual acuity to read screens, printed materials, and signage.
• Requires the ability to hear and respond to conversations and phone calls, with or without assistive devices.

Seniority Level

• Entry level

Employment Type

• Part‑time

Job Function

• Information Technology

Industry

• Non‑profit Organizations

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