Service Co-ordinator

Job Summary

Sheridan Lifts are a leading lift services provider in the UK, offering top-tier lift installation, maintenance and repair services. With a commitment to delivering exceptional customer experiences, we pride ourselves on operational excellence and consistent client satisfaction.

We are seeking a highly organised and driven Service Co-ordinator to help oversee the day-to-day service delivery within the relevant Service Delivery Branch. The successful candidate will be responsible for booking in Engineer service visits, allocating call outs and entrapments, efficient use of the company CRM system, handling client queries via telephone and email in addition to Engineer queries. Knowledge of the lift industry and/or experience of operating in a fast-paced service delivery environment would be advantageous.

• Service visits: Ensuring that the relevant Engineers are on track to complete their monthly allocation of service visits. Formulate plans where necessary to catch up on any/all overdue service visits.
• Call outs/Entrapments: Allocate call outs and entrapments efficiently and effectively, to ensure the best solution is delivered to the client, adhering to relevant KPIs/SLAs.
• Client Communication: Handle client telephone calls and emails as required and/or escape as necessary.
• CRM System: Use the CRM system to generate reports to update management on the status of the aforementioned duties.

• Industry
  
  Experience:
  
  Understanding of the UK lift industry or a similar service provision environment.
• Organisational
  
  Skills:
  
  Requires exceptional organisational skills to ensure that service performance level requirements are adhered to. The ability to adapt to a changing operational environment is essential.
• Communication: Exceptional communication and interpersonal skills to manage client relationships and Engineers.
• IT Proficiency: Proficient in use of CRM systems and other IT tools essential for service management operations.

• Strong organisational skills with the ability to prioritise tasks effectively.
• Proficient in data entry with a keen eye for detail to ensure accuracy.
• Familiarity with Google Suite applications (Docs, Sheets, Calendar) is essential.
• Excellent phone etiquette and communication skills for client interactions.
• Previous experience in an administrative or clerical role is preferred.
• Competency in using office equipment and technology to support daily operations.

• An industry leading salary.
• Opportunity to be part of a dynamic team in a growing business.
• Continuous development and career growth.
• 25 days holiday + 8 Bank Holidays, increasing with length of service.
• Access to on demand GP appointments and counselling sessions, for all members of your household.
• Employee Engagement Hub with access to discounts at over 100 top retailers and hospitality venues.
• Company Pension.
• Death in service benefit, with access to bereavement counselling.
• Referral programme.
• Spin a wheel on your birthday to win a range of prizes.

Sheridan lifts are an equal opportunities employer