Customer Service Representative

About Shift Marketing

Shift Marketing is a local leader in the pest control industry, dedicated to protecting our neighbors' homes and businesses. We combine modern marketing strategies with top-tier service to provide an "extraordinary" experience for our clients. We value a culture of growth, accountability, and teamwork, and we are looking for a new team member who wants to grow with us.

As a Customer Service Representative, you are the critical link between our customers and our field technicians. This is an entry-level position where your primary goal is to provide a friendly, professional first impression. We don't expect you to be a pest expert on Day 1—we provide all the training necessary to help you succeed!

• Inbound Support: Answer incoming calls from homeowners and businesses to identify their pest concerns (e.g., ants, spiders, rodents).
• Smart Scheduling: Use our service software to book and confirm appointments, ensuring our technicians have efficient routes throughout the Sheridan area.
• Customer
  
  Education:
  
  Explain our basic service plans and pest prevention steps to customers in a clear, non-technical way.
• Documentation: Maintain accurate customer profiles, including service notes and billing information, in our CRM (Customer Relationship Management) system.
• Issue Resolution: Handle customer questions or service rescheduling requests with a calm, "can-do" attitude to ensure total satisfaction.

• Education: High school diploma or equivalent.
• Communication: Strong verbal skills and a "smile in your voice" over the phone.
• Tech Savvy: Basic proficiency with computers (Microsoft Office/Google Workspace) and the ability to learn scheduling apps quickly.
• Punctuality: Consistent attendance is vital for our small, dedicated team in Sheridan.
• Problem-Solving: The ability to listen to a customer's problem and find a scheduling solution that works for everyone.

• Type: Full-time, In-person.
• Office Culture: Casual but professional. We work hard, but we support each other like a family.
• Growth Potential: Successful CSRs have the opportunity to move into lead roles, sales, or even field technician training.