Patient Access Scheduler

Join to apply for the Patient Access Scheduler role at Sheridan Memorial Hospital
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At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting‑edge technology with a collaborative, innovative culture.

Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully.

The Patient Access Scheduler ensures the smooth operation and flow of calls and scheduling activities. Key duties include pre‑registration, scheduling, obtaining accurate demographics, providing exam preparations, and collecting appropriate authorizations—all delivered in a courteous and efficient manner. The role may involve in‑person patient interactions or centralized call-center environments.

• Accurately gather required demographic and clinical information from patient interviews and other sources, and enter it into the appropriate database. Obtain necessary signatures and information for scheduling and registration.
• Utilize courteous and professional telephone techniques and interpersonal skills to maintain rapport with patients, physicians, and hospital staff.
• Schedule patient procedures efficiently to maximize patient time and clinical resources.
• Conduct all activities with an understanding of the hospital’s mission, values, regulatory and payer requirements, HIPAA privacy and security, revenue cycle procedures, and policies.
• Perform financial clearance processes, including eligibility and insurance verification, with excellent customer service.
• Assist with coordination of insurance pre‑certification and authorization activities.
• Provide counseling to patients or representatives regarding pre‑service requirements and instructions.
• Maintain a professional atmosphere for patients, family members and staff.

• High school graduate or equivalent.
• Minimum six months’ customer‑service experience.
• Five continuous months of healthcare scheduling experience preferred.
• Knowledge of CPT, HCPCS, and ICD‑10 codes preferred.
• Medical terminology course preferred.
• Keyboarding, filing, or office procedure experience preferred.
• Potential exposure to body fluids, hazardous waste, odorous chemicals, specimens, and latex products – personal protective equipment required.
• Pre‑employment drug and alcohol screening required.

Sheridan Memorial Hospital is an equal‑opportunity/affirmative action employer and gives consideration to qualified applicants without regard to race, color, religion, age, sex, national origin, disability, or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please .

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Health Care Provider
Industries:
Hospitals and Health Care