Medical Equipment Driver & Customer Service Representative; Sheridan, WY

Westaff is hiring a Medical Equipment Driver & Customer Service Representative for a local healthcare company to roll through Sheridan, WY with compassion and reliability!

Term: Permanent

Schedule: Full-time

Shift: M-F, 8am-5pm, on call every third week rotation

Pay: $20-$21/hour DOE

Notes:

• NOT a VA location
• This role will be expected to cover the following areas when traveling to patients:
  Buffalo, Wyola, Sheridan, Ranchester, and Dayton. Travel to Gillette, Wyoming once per month.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Adheres to company policies and procedures in regards to using personnel protective safety equipment
• Assists with updating respiratory grid
• Available for on‑call assignments as needed
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information
• Delivers, sets up and maintains equipment at the delivery address using company vehicle
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Maintains assigned company vehicle in a clean and safe working condition
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log
• Prepares complete and accurate files for Billing Department
• Prepares tickets for daily routes
• Provides service for walk‑in patients
• Travel via company vehicle/personal vehicle to patient’s homes for set‑ups and reoccurring delivery
• Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement

Qualifications

• Successful applicant(s) will be subject to:
• Drug Testing
• Intensive Background Check
• Applicants must possess valid driver’s license in state of residence

Education and/or Experience

• High school diploma or GED equivalent, required
• Experience with medical equipment, preferred
• One year of related work experience, preferred
• Medical terminology, preferred

Skills and Competencies

• Accurately performs simple mathematical calculation
• Maintain confidentiality, discretion and caution when handling sensitive information
• Work independently and as part of a team
• Microsoft applications;
  Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet
• Mechanically inclined for the repair and troubleshooting of equipment
• Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
• Understands use of all applicable home respiratory equipment and supplies

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company vehicle for the majority of the workday
• Required to comply with company Respiratory Protection & N95 Mask Fit Testing Policy
  • Medical Evaluation and Fit Testing Compliance in a timely manner
  • Annual Recertification
  • Keep face clean‑shaven to ensure N95 Mask face‑seal protection per OSHA guidelines

Veterans & Military encouraged to apply!

Bring smiles and medical gear—apply today with Westaff!