Director Of Residential Services

Director of Residential Services

Classification: Exempt

Reports to: VP of Residential Services

Date: April 2024

At Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. We are committed to providing opportunities that help staff grow and enhance their skill sets. We invest in on-the-job training and professional development opportunities, coaching, and career pathways to promote a culture of helping staff advance their careers throughout our organization.

The Director of Residential Services collaborates with the clinical team to provide optimal patient care. This position oversees all non-clinical positions and operations in behavioral health care residential facilities. This position will also ensure facilities meet operational standards and that best practices are included in service delivery in the program.

• Assist the Director of Clinical Services with the programs' residential client needs, including The Gathering Place, The Life House, and the Recovery Homes.
• Provide management and oversight for admissions staff and improve operational efficiency through processes and procedures in the application approval processes as well as outreach to statewide agencies with admissions and clinical director for medical and mental health clearance of treatment applicants.
• Ensure effective communication between Recovery Mentors, clinical staff, and Medical Director.
• Ensure compliance with Department of Health contract deliverables related to clients' admission in the residential setting and the Recovery Home.
• Build and maintain the private pay census to ensure a capacity of 75%, and develop an outreach plan should the census drop below this threshold.
• Collaborate with admissions and our private pay partners to ensure referrals, intakes and transportation happen as quickly as possible while identifying barriers and looking for ways to remove them.
• Plan quarterly site visits to all current partners, provide opportunities for on-site visits of the VOANR Health Care Services Campus, and identify new potential private pay partners or partner agencies to secure a site visit and a VOANR Health Care Services Campus visit.
• Coordinate management team meetings on a bi-monthly basis.
• Program and project oversight within the residential setting.
• Supervise Program Coordinators to ensure current residential treatment setting policy and protocol and Recovery Mentors effectively provide client care.
• Ensure facilities, The Gathering Place, The Life House, and the Recovery Homes comply with fire, safety, health protocols, CARF requirements, and VOANR standards.
• Ensure program vehicles and equipment are functional and inspected.

• Effective communicator, both written and oral
• Advanced understanding of the disease process of addiction
• Advanced knowledge of the nursing and counseling processes
• Solutions-based problem solving and organizational skills
• Ethical practice
• Able to take initiative and meet established goals, especially under tight deadlines
• Leadership skills
• Advanced crisis management skills
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

This position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, and photocopiers.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., and will participate in on-call hours.

Some travel to Private Pay Partners, statewide agencies, and other VOANR locations for development, staff support, training, and educational opportunities as the position demands.

• A Bachelor's Degree with a minimum of 4 years of program management or related experience.
• At least four years of management or supervisory experience.
• Valid driver's license.
• Ability to use computer software programs, including the Microsoft Office Suite.
• Maintain strict client confidentiality as defined by HIPAA policies and 42 CFR regulations and professional ethics.

• Master’s degree in Health Services, Behavioral Health, or related.
• Leadership and management training.
• At least five plus years of management or supervisory experience.

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