Campground Manager - Sheridan WY

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Now Hiring:
Campground Manager in Sheridan WY. Imagine leading one of Wyoming's most scenic outdoor destinations, where wide-open skies, mountain views, and friendly travelers are part of your everyday backdrop. At the Sheridan KOA, we're looking for a campground manager who's ready to combine leadership skills with a love for hospitality and the outdoors. This is your chance to shape unforgettable guest experiences, guide a dedicated team, and enjoy the unique lifestyle that comes with living and working in the heart of Sheridan, a community known for its western charm and access to incredible recreation.

KCN is an outdoor hospitality investment and management company. We focus on purchasing value-add campground properties, improving and stabilizing them, and then managing and growing them with our in-house property management team. We're focused on building a portfolio of the best RV campgrounds in the country – guests love to visit and our team loves to work.

• Our Mission
  : to invest in Outdoor Hospitality to create unique experiences that bring guests closer to nature and each other, provide a rewarding work environment for our team members, and achieve outstanding financial returns for our investors.
• Our Vision
  : to build a growth-oriented company that provides our team with enriching personal and professional opportunities while delivering outstanding returns for our stakeholders.

The General Manager (GM) is responsible for the day-to-day operations of an individual campground property, ensuring a high-quality guest experience, strong financial performance, and effective team leadership. This role balances operational excellence with community engagement, revenue generation, financial stewardship, and leadership for the onsite team.

• Oversee daily operations of the campground, including housekeeping, grounds, and maintenance as well as guest services, the Kampstore, food and beverage (if applicable), events and activities, etc.
• Oversee ongoing contracts, permits and filings for campground systems as necessary: water, septic, business licenses, etc.
• Ensure compliance with KOA brand standards, company policies, and local regulations.
• Maintain a safe environment for guests and onsite team, including adherence to safety procedures and emergency protocols.
• Implement and oversee staffing schedules to ensure adequate coverage during peak and off-peak periods.
• Serve as the primary point of contact for guests, handling escalated concerns with professionalism and hospitality.
• Work with Regional Manager and Operations Lead on ongoing property repairs, maintenance and CAPEX projects.
• Oversee all park infrastructure, buildings, operating equipment, and tools and ensure they are properly maintained and accounted for.
• Develop and manage an annual events calendar for the property. Work with KCN Marketing to promote and drive awareness.
• Complete a 15‑minute monthly audit of amenities & hours, site types/descriptions, photos, seasonal restrictions, events calendar, promotions/Hot Deals, and onsite recreation.

• Represent the campground at community events, local tourism boards, and chambers of commerce.
• Develop partnerships with local attractions, vendors, and businesses to enhance the guest experience.
• Plan and support campground events that engage both guests and the local community.
• Encourage and track guest reviews to maintain a strong online reputation via Google Reviews and KOA NPS. (Marketing handles review responses.)
• Support and drive contributions to Care Camps Foundation through onsite events like pancake breakfast, treasure hunts, etc.

• Serve as an active member of the Revenue Management Team with Revenue Manager and Marketing Manager.
• Monitor occupancy trends and implement strategies to optimize guest experience and revenues.
• Promote premium cabins, deluxe patio sites, and store purchases to increase average daily revenue per guest.
• Oversee the onsite Kampstore, ensuring strong…