Campground Manager - Sheridan WY

Campground Manager Job Description

Now Hiring:
Campground Manager in Sheridan WY. Imagine leading one of Wyoming's most scenic outdoor destinations, where wide-open skies, mountain views, and friendly travelers are part of your everyday backdrop. At the Sheridan KOA, we're looking for a campground manager who's ready to combine leadership skills with a love for hospitality and the outdoors. This is your chance to shape unforgettable guest experiences, guide a dedicated team, and enjoy the unique lifestyle that comes with living and working in the heart of Sheridan, a community known for its western charm and access to incredible recreation.

About KCN: KCN is an outdoor hospitality investment and management company. We focus on purchasing value-add campground properties, improving and stabilizing them, and then managing and growing them with our in-house property management team. We're focused on building a portfolio of the best RV campgrounds in the country - where our guests love to visit and our team loves to work.

Our Mission is to invest in Outdoor Hospitality: to create unique experiences that bring our guests closer to nature and each other, to provide a rewarding work environment for our team members, and to achieve outstanding financial returns for our investors.

Our Vision is to build a growth-oriented company that provides our team with enriching personal and professional opportunities while delivering outstanding returns for our stakeholders. As a leading Outdoor Hospitality company specializing in campground and RV properties, we are driven to create exceptional experiences for our guests while optimizing profitability and maximizing returns for our investors. We accomplish this by investing in value-add properties that meet our strict criteria and pass our rigorous diligence processes.

Position Summary The GM is responsible for the day-to-day operations of an individual campground property, ensuring a high-quality guest experience, strong financial performance, and effective team leadership. This role requires balancing operational excellence with community engagement, revenue generation, financial stewardship, and being a leader for the onsite team. The GM serves as the on-site leader accountable for guest satisfaction, property performance, and team leadership.

General Duties

The GM oversees all aspects of property operations, ensuring that the campground is safe, welcoming, and efficiently run. This includes leading and supervising the onsite team, maintaining facilities, ensuring compliance with brand standards, and providing an exceptional guest experience.

Responsibilities:

• Oversee daily operations of the campground, including housekeeping, grounds, and maintenance as well as guest services, which includes the Kampstore, food and beverage (if applicable), events and activities, etc.
• Oversee ongoing contracts/permits and filings for campground systems as necessary: water, septic, business licenses, etc.
• Ensure compliance with KOA brand standards, company policies, and local regulations.
• Maintain a safe environment for guests and onsite team, including adherence to safety procedures and emergency protocols.
• Implement and oversee staffing schedules to ensure adequate coverage during peak and off-peak periods.
• Serve as the primary point of contact for guests, handling escalated concerns with professionalism and unreasonable hospitality.
• Work with Regional Manager Operations Lead on ongoing property repairs, maintenance and CAPEX projects.
• Oversee all park infrastructure, buildings, operating equipment, and tools and ensure they are properly maintained and accounted for.
• Develop and manage an annual events calendar for the property. Work with KCN Marketing to promote and drive awareness.
• Each month, the GM completes a 15-minute audit of: amenities & hours, site types/descriptions, photos, seasonal restrictions (e.g., fire bans, pool closures), events calendar, promotions/Hot Deals, and onsite Recreation.

Community Involvement & Engagement

The GM builds and sustains strong relationships within the local community, fostering goodwill and driving business…