Vp Of Veteran Services

Position: VP OF VETERAN SERVICES
Vice President of Veteran Services Classification:
Exempt

Reports to:

Executive Vice President and Chief Program Officer Date:
June 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION Summary/Objective The Vice President of Veteran Services is responsible for the Leadership and Operations of Volunteers of America Northern Rockies' Wyoming, Montana and South Dakota Veteran Se1vice programs. Responsibilities include ensuring program compliance with policies and procedures, staffing and performance management, business planning, risk management, and client services.

Essential Functions Establish and maintain community relationships to promote program advocacy; represent the organization in the communities

Responsible for leading the daily operations of program operations, including contract compliance, start-up, and delivery of contracted services.

Set and evaluate program deliverables and develop established goals/benchmarks to monitor impact and deliver care across services.

Responsible for business forecasting and development as a member of the executive team.

Develop and monitor Key Performance Indicators for Directors of veteran programs.

Oversight, reporting, and contract procurement, including grant preparation and statistical analysis.

Ensure facilities and programs comply with certification, accreditation and contractual requirements

Assist the Development Team in fundraising efforts for Veteran programs

Provide leadership in areas of staff management, training and performance

Strategically manage programs for continuous improvement and efficiency of services

Advocacy and outreach for all VOA programs Competencies
• Effective communicator, both oral, written, and interpersonal ability
• Keen ability to build and maintain prosperous relationships with a wide variety of stakeholders
• Solutions-based leadership
• Possess a strong executive presence
• Strong fiscal oversight and budget management
• Ability to maintain a high level of confidentiality
• Ethical practice
• Proven ability to create a practical resource development strategy
• Goal-driven and agile in a fast-paced work environment
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility This position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization.

Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required…