Quality Assurance Coordinator Wy

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This job description outlines the responsibilities, qualifications, and expectations for the Quality Assurance Coordinator role.

Quality Assurance Coordinator

Classification: Exempt

Reports to: Quality Assurance Program Manager

Date: October 2025

Each day at Volunteers of America, we strive to exemplify Servant Leadership and our cultural values of Communication, Compassion, Integrity, Respect, and Excellence. We are committed to providing opportunities that help staff grow and enhance their skill sets, including on-the-job training, professional development, coaching, and career pathways to promote advancement within the organization.

Summary/Objective

The Quality Assurance (QA) Coordinator is responsible for supporting the organization’s compliance and quality assurance functions across programs and services. This role ensures that operations consistently adhere to internal policies, external regulations, and established quality standards. The QA Coordinator will conduct file reviews, monitor data integrity, support database transitions, and provide technical assistance to staff. While a primary focus will be the Supportive Services for Veteran Families (SSVF) program, the QA Coordinator is expected to strengthen compliance practices and promote continuous improvement across the organization.

• Conduct regular, detailed reviews of client case files to verify eligibility, documentation accuracy, and timeliness of service entries.
• Ensure all services provided comply with federal, state, and local funder requirements as well as internal Standard Operating Protocols.
• Identify non-compliance issues or missing documentation and communicate findings with Program Managers and QA leadership.
• Support program teams in preparing for audits, monitoring visits, and regulatory reviews.
• Verify accuracy and consistency of data across case management systems and reporting platforms.
• Assist with system transitions, including transferring records, validating data, and supporting staff with client entry questions.
• Generate and maintain compliance reports, tracking trends, and documenting recurring issues.
• Provide guidance and training to staff on documentation standards, data entry practices, and compliance expectations.
• Assist Program Managers with case file review requests and provide ongoing technical support.
• Promote best practices to strengthen staff capacity for accurate reporting and record-keeping.
• Support the development, revision, and dissemination of organizational compliance policies and procedures.
• Stay informed of evolving funder requirements, program regulations, and internal protocol updates.
• Participate in agency-wide quality improvement initiatives and recommend strategies to improve compliance and efficiency.
• Maintain confidentiality of all client and organizational information in accordance with federal and agency standards.
• Model accountability, ethical conduct, and integrity in all aspects of compliance-related work.

• Excellent verbal and written communication skills
• Excellent organizational skills and keen attention to detail
• Strong ability to identify errors, inconsistencies and gaps in documentation
• Ability to manage multiple priorities, track data and meet deadlines
• Ability to follow procedures, maintain confidentiality and compliance
• Proficient with Microsoft Office Suite and basic database/data entry skills
• Ability to quickly master technology used in the organization
• Ability to work independently as well as part of a team
• Extensive knowledge of compliance standards and protocols
• Demonstrates servant leadership and alignment with VOA’s cultural values

This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

The physical demands described here represent those that an employee must meet to perform this job's…