Case Management Support Specialist

Summary / Objective

The Case Manager Support Specialist is responsible for assisting with the Supportive Services of Veteran Families (SSVF) Service Coordinators and a referral source to other agencies.

• Assisting potential clients through the admissions process to include enrollment into the program
• Provide referrals to other agencies and resources to ineligible persons
• Assist Service Coordinators in obtaining and reporting necessary program documentation
• Assist Service Coordinators in client contact, particular in Emergency Housing Assistance
• Participate in coordinated entry and continuum of care coordination activities with other supporting agencies at the state/municipality level.
• Other duties as assigned.

• Effective communicator, both written and oral
• Calm under pressure and in crisis
• Ability to stay organized and meet tight deadlines with competing priorities
• Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds
• Ability to effectively work with a variety of computer software programs, including Microsoft Word, Excel, Outlook, HMIS, and desktop publishing
• Communication proficiency and effective communication skills