Level 1 IT Support AB

Join BIS Safety Software as a Level 1 IT Support specialist in Sherwood Park, AB. This role is pivotal in providing in-house technical assistance and ensuring the smooth functioning of IT systems.

You will be responsible for diagnosing IT-related problems, configuring systems, and collaborating closely with your team and external specialists. Strong communication skills and a passion for technology will be key assets in this position. Your contributions will have a direct impact on team productivity and operational success.

Key Responsibilities:

• Respond to technical inquiries and provide support

• Configure systems and maintain network equipment

• Manage in-house technology and data backup systems

• Assist with SharePoint setups and Microsoft 365 management

• Participate in cybersecurity initiatives and compliance efforts

Requirements:

• Experience in Level 1 IT support or a similar position

• Strong knowledge of systems administration and network operations

• Experience with Zendesk or similar ticketing systems

• IT-related post-secondary education is beneficial

• Certs like Network+ or MCITP are advantageous

Utilize your problem-solving skills and collaborate effectively to support BIS Safety Software's mission.
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