Bilingual Cancellations Agent

Join First Canadian as a Bilingual Cancellations Agent in Sherwood Park. Provide exceptional service by managing cancellation requests and ensuring accurate processing for customers and dealerships.

In this on-site position, you will be responsible for processing cancellation requests, verifying documentation, and answering inquiries efficiently. Reporting to the Manager of Cancellations, your bilingual skills in both French and English are essential for delivering top-notch service. You will also participate in quality control activities to ensure adherence to standards and principles while supporting the overall effectiveness of the operation.

Key Responsibilities:

• Answer high volume calls from customers and dealerships

• Review and verify cancellation requests for completeness

• Process cancellation transactions following guidelines

• Provide accurate refund quotes and maintain system records

• Conduct quality reviews and recommend improvements

Requirements:

• 1-2 years in customer service or administrative roles

• Intermediate Microsoft Office proficiency

• Fluent in English and French (verbal and written)

• Ability to work on rotational Saturdays

• Successful completion of background checks

Your bilingual skills and attention to detail will be crucial in delivering excellent service at First Canadian.