Lead IT Business Relationship Management Specialist

Lead IT Business Relationship Management Specialist Job Info

• Job Identification 12302
• Job Category Information Technology
• Posting Date 12/19/2025, 08:25 PM
• Apply Before 01/19/2026, 06:55 AM
• Degree Level Post Secondary Diploma
• Job Schedule Full time
• Permanent/Temporary/Non-Permanent Hourly Permanent
• Working Hours/Week 35
• Pay Range $ - $

The Lead IT Business Relationship Management (BRM) Specialist is responsible for establishing and maintaining collaborative and trusted relationships between Information Technology Services (ITS) and all County departments. The position provides leadership and capabilities to support the organization’s transformation towards client centric, high-quality, reliable, and cost-effective solutions in delivering programs and services to residents.

As a trusted advisor to client departments, the role provides leadership in portfolio management, project execution, and operational oversight, ensuring processes, KPIs, and vendor agreements meet expectations. The position manages internal staff, contractors, and vendors while leveraging problem-solving and systems thinking to address complex issues. Acting as a trusted advisor, the IT BRM Specialist collaborates with leadership to develop solutions, resolve challenges, and deliver executive-level advice and reporting to client leadership and management teams.

Key Responsibilities:

• Lead and manage a portfolio of client departments by developing and maintaining strategies, plans, and roadmaps with timelines, prioritization, and resource allocation to achieve strategic and business outcomes and alignment
• Develop a portfolio workplan that identifies projects, priorities, and requirements, while securing funding and resources across departments
• Coordinate, direct, and oversee the successful execution of projects in the portfolio workplan while maintaining in-depth knowledge of the portfolio’s needs, challenges, and technology
• Lead, coach and mentor a team of IT professionals, fostering a collaborative environment that encourages innovation, while providing expert guidance and support to enhance team capabilities
• Accountable for the implementation and management of services, procedures, tools, and documentation to ensure high service integrity and availability
• Maintain documentation, develop standards, and create new IT services through business analysis, implementation, operations, and monitoring
• Liaise with ITS resources, business clients, and vendors to ensure client priorities and issues are addressed promptly and effectively
• Stay current with technological developments in software development, systems support, and user support practices, ensuring the adoption of best practices, continuous improvement in service delivery and alignment with the latest industry standards and technological advancements
• Responsible for the financial management of services including budgeting, forecasting, and monitoring of resource cost, licensing, vendor, and other costs (in conjunction with the manager)
• Accountable for implementing changes to services following proper incident, problem, and change management practices
• Ensure clients receive effective IT support by developing procedures, creating reporting tools, and collaborating with application/data owners and departments to improve systems and strengthen end-user self-sufficiency
• Responsible for implementing and monitoring controls that meet audit requirements, ensuring compliance with ITS policies and maintaining robust security measures
• Anticipate needs, proactively design and then promote and implement technology solutions that support departments across the County
• Manage relationships with vendors to ensure adherence to service agreements, operational support, escalations, and problem management
• Maintain up-to-date knowledge of County policies and applicable legislation ensuring compliance, as well as alignment with best practices and recommending updates as needed

Qualification sand

Skills:

• Bachelor’s Degree in Computing Science, Commerce, or another related discipline with a minimum of 7 years of experience in an IT environment; or a Diploma with a minimum of 9 years of directly related IT…