Membership Associate

Membership Associate

Join to apply for the Membership Associate role at YMCA of Memphis & the Mid-South

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The part‑time Membership Associate is responsible for delivering excellent service to all members, guests, and program participants. Responding to member and guest needs, promoting memberships and programs, and maintaining cleanliness and organization of the lobby area.

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Accurately reports work time via approved YMCA Clocking Method:
  Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet.
• Attends and participates in departmental meetings.
• Assists with facility tours.
• Serves as a YMCA representative at special events.
• Attends designated YMCA trainings and certification courses.

• Minimum age of 18.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem‑solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

The part‑time work schedules may vary per the Y’s hours of operation. Most Y’s are open 7 days a week:

• Mon. – Fri. 5:00 a.m. – 8:00 p.m.
• Sat. 8:00 a.m. – 6:00 p.m.
• Sun. 1:00 p.m. – 6:00 p.m.

• While performing duties of this job, the employee is frequently required to stand for long periods of time, and kneel down or crouch.
• Employees may be exposed to loud music.
• Specific visual abilities include close, distant, peripheral, and depth.
• Sufficient strength, agility and mobility to perform essential functions.
• Ability to perceive, identify and respond to signs of distress.

$12.00‑$13.25

The YMCA of Memphis & the Mid‑South aims to provide quality and safe youth programs for all. We are committed to making a continuous effort to prevent the abuse of children: verbally, physically, emotionally and sexually. All allegations or suspicions of child abuse are taken seriously and will be reported to the State for investigation with full cooperation from the YMCA of Memphis & the Mid‑South.

The YMCA of Memphis & the Mid‑South is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.