AV Support Technician

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting‑edge technology that is reshaping the industry. We are seeking forward‑thinking candidates that have strong experience in operational support and can help take to the next level in a pro‑active stance.

Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid Life insurance
• 100% company paid long and short‑term disability insurance
• Training allowance
• PTO and more

AV/Move/LRA Support Technician – support one of our federal clients at Scott AFB. This position requires a Secret security clearance with Top‑Secret eligibility
.

This position will support the Audio‑Video, Move, and LRA duties at DISA Global. The AV/Move/LRA support team will maintain a high level of system availability, handle tickets escalated to the group, provide a quality customer experience, manage vulnerability mitigation and documentation, conduct network security investigations/forensics, participate in the biweekly Change Advisory Board, attend weekly teleconferences, handle incident escalation, and track trouble tickets via Service‑Now ITSM+.

• Provide input to deliverables as required
• Provision of user accounts
• Support Alt Token and SIPR Token LRA
• Work with Global Service Desk to resolve, solution, and track open service tickets
• Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1
• Provide Level‑2/3 support and troubleshooting to resolve issues
• Set up end‑user desks (cube moves)
• Command Level AV support (run DCS and GVS meetings)
• Configure, manage, and administer M365 Teams and its integration as a primary collaboration source
• Complete room setup for meetings, conferences, town‑hall meetings, training classes, including configuring and testing all A/V aspects (phones, VTC, audio, network connectivity, etc.)
• Furniture moves (tables, chairs, podiums, risers, etc.)

• Knowledge of Windows 11 support and technical troubleshooting skills
• Knowledge of all Microsoft Office 365 applications and Microsoft Teams
• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
• Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow‑up with users
• Reliable, punctual and able to complete tasks by target dates
• Maintain a professional work ethic & demeanor
• Excellent organization & time management skills
• Self‑motivated, driven to learn with a focus on continuous improvement
• Lift 50+ pounds of equipment
• On‑site hours: 0600‑1530, Monday through Friday. On‑call hours: 1601‑0559, Monday through Friday, plus on‑call 24 hours per day during weekends and holidays

• Security+

• Secret Clearance with Top‑Secret eligibility

Location
:
Scott AFB, IL 62225

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.