Senior ServiceNow Developers; on-site

Job Title:
Senior Service Now Developers

Location:

Fort Meade, MD, Ogden, UT, or Scott AFB, IL
Type:
Contract
Compensation: $65/hr w2
Work Model:
Onsite – onsite
Security Clearance:
Active Secret Clearance or higher (or eligible for Secret clearance)

System One IT has multiple 12-month+ contract openings for highly skilled and experienced Service Now Developers to play a key role in the successful implementation and adoption of Service Now applications across a federal enterprise. Ideal candidates will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills.

The positions are 5 days a week on-site in Fort Meade, MD, Ogden, UT, or Scott AFB, IL, depending on candidate location. An active Secret or higher clearance is needed. At a minimum, the roles require U.S. citizenship with eligibility to obtain a Secret clearance.

• Support the stand‑up, configuration, and implementation of Service Now’s ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles.
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with Service Now (Elastic, Netcool, Kafka, etc.).
• Coordinate and support application and platform upgrades.
• Assist with design, creation, and cataloging of business process flows.
• Work with other members of the Service Now development team to propose solutions based on business needs and strategies.
• Perform the necessary tasks to design and configure Service Now functions to meet operational needs.
• Support business process re‑engineering activities to move ticketing and order management capabilities into Service Now.
• Identify trends and find patterns in unstructured and semi‑structured customer data that can be used to create a more positive customer experience and increase overall network performance.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
• Develop, configure, and customize the Service Now platform to fit business requirements.
• Troubleshoot and resolve problems. Orchestrate and automate tasks.
• Design and build Service Now Applications and integrations to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on‑track and on‑task support and collaborate on ongoing projects between engineers, developers, analysts, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout Service Now development.
• Collaborate with cross‑functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal teams and integrate them into Service Now development.
• Utilize programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to technical documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity.
• Work with and mentor junior developers to guide and coach throughout each project.

• Requires U.S. citizenship.
• Hold an active security certification that meets DOD 8570 IAT level II or higher (such as Security+ CE) within 14 days of hire.
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full‑time…