Transport​/IP; TRIP) NOC Technician

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3 days ago Requisition

Salary Range: $52,000.00 To $56,000.00 Annually

Schedule
:
Full Time

Travel Required
:
No

Shift
:
Rotating

Option for Remote Work
:
No

Required:

• DoD Active Secret
  Security Clearance
• DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

We are seeking a Transport / IP (TRIP) NOC Technician to support the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program at Scott Air Force Base, Illinois.

• Create and update tickets utilizing ITSM
• Monitor network events and element management failures in real-time on a 24x7x365-basis across multiple monitoring tools
• Perform Incident Correlation and Fault Analysis:
  Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; and coordinating correction of fault situations regardless of the fault in the infrastructure
• Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location of incidents
• Provide incident analysis (fault Isolation):
  Support the fault isolation process; diagnose and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities;
  Activities include: testing, fault troubleshooting, fault localization, fault logging, and assignment
• Support all customers to include providing global situational awareness support
• Provide fault correction:
  Correct/replace faulty network elements, coordinating with other service providers as necessary; verify that service has been restored upon resolution of all customer-initiated tickets
• Provide network/service restoration:
  Restore networks and service to full operation; coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; identify failures that are attributable to a different causes and impacts; conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); reroute routine circuits within 24 hours of notification;
  
  document reroute in the configuration management database (CMDB); provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket
• Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• Work directly with Shift lead and O&M leadership for guidance
• Provide incident escalation: fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; record, assess, track, monitor incident tickets escalated to operational infrastructure
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M: evaluate and provide feedback for training, standard operating procedures, and tools; assist in monitoring training network controllers within O&M; effectively communicate with the O&M team and the customer
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues
• Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
• Ability to work in a 24/7 operation
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management
• Expertise in three or more of…