Loan Specialist - Scott AFB, IL

About the Role

As a Loan Specialist, you’ll be the first point of contact for Veterans and Active Duty Service Members navigating the VA loan process. You’ll work closely with Loan Officers, educating borrowers on the process, gathering documentation, and guiding them toward home ownership.

This role is also a launchpad into a future Loan Officer career for those who are ambitious, energetic, and motivated. Many of our successful Loan Officers began as Loan Specialists, and we’ll set you up with a strong foundation while providing a guaranteed salary and the chance to learn the business. If you’re driven, customer-focused, and eager to grow, this could be the perfect fit.

• Interview borrowers, obtain and verify documentation, and educate them on the loan process and product/service options.
• Process borrower credit information through online approval systems and analyze for pre-approval or denial.
• Make initial contact and respond promptly to customer inquiries via phone and email.
• Inform borrowers of future loan documentation requests, including income and asset details.
• Remain knowledgeable on company and industry guidelines and processes.
• Provide exemplary customer service and support throughout the loan journey.
• Actively contribute to building a strong, collaborative team culture.

• Ambitious, energetic, and internally motivated.
• Outgoing, friendly, and customer-focused.
• A strong communicator (verbal and written).
• Driven to succeed in a fast‑paced, results‑oriented environment.
• Comfortable with PCs and basic computer technologies.
• Dedicated to delivering results with integrity while enhancing lives every day.

Previous mortgage experience.

If you’re a Veteran, we’d love to hear from you.

• You don’t need to be licensed before applying, but you must be licensed prior to starting.
• We reimburse licensing costs after 6 months of employment.
• This role is designed to prepare you for future opportunities to transition into a Loan Officer position.

At Veterans United, we’re all about helping Veterans and military families become homeowners. In just two decades, we’ve closed over 500,000 VA Loans and became the #1 VA lender for home buyers in the nation. But success to us isn’t measured in numbers — it’s living our values daily:
Be Passionate and Have Fun, Deliver Results with Integrity, and Enhance Lives Every Day
. We provide friendly, knowledgeable service to military home buyers and their families, and we’re committed to uplifting people and communities nationwide.

The base pay range for this position is $13.00 to $20.00 per hour, but keep in mind that this is a commissioned role. Commissions will be based on the volume (dollar amount) of loans closed. We estimate that this position has an annual gross income potential of between $90,000.00 and $, taking into account base pay, commissions, deductions, and bonuses. Of course, pay will vary and may be above or below the potential range based on various factors, such as experience and performance.

Veterans United provides a variety of benefits to employees, including health and dental insurance coverage, paid sick leave, an employee wellness program, 401(k) matching, and paid holidays.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

• Entry level

• Full-time

• Finance and Sales