Area Service Incharge

Jio is actively looking to hire candidates for the position  Area Service Incharge  for Shimla (Himachal Pradesh)

Key requirements are
1. Diploma /B.E/

B.Tech (Preferred).
2.

Experience of 6-10 years in After sales service.

Job Description
Establish and maintain the upkeep of service centres,
Liaison with store manager and sales team for service operations,
Ensure customer satisfaction to avoid escalation of issues
Motivate and manage team of service center and care center personnel
Responsible and accountable for service deliverables
Mentor and counsel engineers whenever necessary
Control the flow of incoming calls for on-site support of services
Manage costs/expenses of service and care center within given guidelines
Ensure their is adequate amount of manpower to cater to all customer calls
Providing necessary skills/training to the team members based on needs and gaps
Ascertain care center personnel are working in sync to support walk in customers,
Encourage the team to enhance their performance levels by identifying gaps and needs

Skill sets:
Familiarity with the territory
Knowledge of device repair operations
Knowledge of product and market
Team management skills
Problem Solving skills
Customer focus
Understanding of business training requirements