Customer Accounts Representative

Hours:

Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)

Join a Customer Operations team and help deliver excellent customer experiences. In this role, you’ll support billing, metering, and front-line customer service while helping drive continuous improvement.

What You’ll Do

* Manage the billing cycle, resolving exceptions and meeting deadlines.

* Maintain accurate customer and meter data for billing and Pay-As-You-Go services.

* Handle customer and client queries via phone, email, chat, and social media.

* Support customers by promoting digital self-service tools.

* Log and escalate complaints in line with policy.

* Work collaboratively across teams to resolve issues.

* Participate in social media monitoring and responses.

* Support onboarding by guiding new team members.

What You Bring

* Strong Microsoft Office skills and confidence using social media.

* Excellent written and verbal communication.

* Ability to prioritise in a fast-paced environment.

* Calm, empathetic, customer-focused approach.

* Accurate data entry and record-keeping.

* Team-focused mindset.

Qualifications & Experience

* GCSEs or NVQ Level 2/3 in Administration (or equivalent).

* Experience in customer service or billing administration is beneficial

Apply Today