Tenancy Wellbeing Coach

Pay:
Starting salary of £33,646 p/y rising to £37,498 with service

'Managing a caseload of tenants with multiple care and support needs'

'Developing outcome-focused tenancy intervention plans'

'Providing oversight of tenancy management'

'Extensive experience managing customers with complex needs'

'Requirement for a full driving licence and access to a vehicle'

'Right to work in the UK is essential'

Duties include:

• Intensively manage a caseload of tenants with multiple care and support needs, working to enable them to sustain their tenancies and improve their overall wellbeing.
• Conduct comprehensive assessments for current and prospective tenants to identify their care and support needs, and develop outcome-focused tenancy intervention plans in partnership with tenants, setting specific goals and tracking progress.
• Identify and link tenants with specialist services to address unmet needs, ensuring they engage with the necessary resources.
• Monitor tenant engagement with support services and safeguard vulnerable tenants from risks such as abuse and neglect.
• Work with local authorities, social care, and health systems to secure appropriate support, and advocate for policy and strategy improvements that enhance support provision within the district.
• Provide comprehensive oversight of tenancy management throughout the duration of the support intervention, ensuring that tenants receive the guidance they need.
• Periodically review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers to assess readiness for transition to general tenancy management.
• Work closely with Neighbourhood Housing Officers to effectively manage communities that include intensively managed tenancies, fostering a caring environment for all residents

Requirements

• A strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively.
• Proven experience in tenancy and estate management, including knowledge of standards, best practices, and enforcement procedures.
• Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes.
• Demonstrated ability to negotiate and influence service provision.
• Excellent verbal and written communication skills, enabling you to engage effectively with individuals from diverse backgrounds and build strong relationships.
• The capacity to prioritise your workload and manage active cases efficiently, even in the face of continuous crisis situations.
• A full driving license and access to a suitable vehicle for work, allowing you to meet the mobility demands of the role.
• Right to work in the UK - Visa Sponsorship is not available.
• An Enhanced DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!