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Customer Experience Specialist - Multi-Channel
Job in
Shirebrook, Derbyshire, NG20, England, UK
Listed on 2026-09-06
Listing for:
Frasersgroup
Full Time
position Listed on 2026-09-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Frasers Group is seeking a proactive Customer Care Advisor to manage customer contacts across web chat, social media, email and telephone. You will cooperate with stores, couriers and the distribution warehouse to ensure an outstanding customer experience.
You will handle inquiries with strong communication, log and resolve issues, and own complaints end-to-end. The role emphasizes teamwork, resilience and a customer-first mindset.
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